Client Experience Officer

Part time

STATUS - OPEN

The primary purpose of this role is to ensure the everyday smooth running of the practice with the majority of the time being spent focusing on client interaction and ensuring their experience is both positive and memorable.  

This position will provide you opportunities to work across 3 key areas:  

• Front Desk: Coordinating client appointments, processing accounts, management of general enquiries, triaging referrals, and managing incoming and outgoing electronic correspondence
• Practice Presentation: Taking pride in the little things that make our clients and team feel welcomed and valued
• Professional Engagement: Liaising with compensable agents, suppliers and referrers to ensure the best outcomes for our clients

You will thrive in this role if you:  

• Have a love for client experience
• Take a systemised approach to tasks with the initiative to problem solve issues quickly and independently
• Enjoy being organised
• Enjoy a variety of job tasks and can work well on multiple tasks in a busy environment

Experience in a similar role within a medical or allied health clinic setting is highly desirable.

How to Apply

To apply, send a cover letter and resume to Managing Director Nicole French via email ([email protected]) or upload your application below.

Only short-listed candidates will be contacted.