Why Choose Us
Exercise for Rehabilitation & Health, Essendon
Why Choose Exercise for Rehabilitation & Health.
Our Commitment to Excellence
From the very beginning, our practice has been founded on the principle of equitable access to quality healthcare. We firmly believe in addressing the holistic needs of each individual within a supportive, inclusive environment. This foundational belief continues to guide our approach to care delivery today.
Unique Care Model
Our practice boasts a unique care model that serves as an embodiment of our belief system. This model is reinforced by a team of handpicked, specialty-trained allied health professionals. Their collective passion and collaborative spirit ensure that every individual who seeks our assistance receives the best possible care.
World-Class Care and Exceptional Experiences
We are driven by an unwavering commitment to excellence. Our goal is to provide world-class care accompanied by exceptional client experiences. To maintain this standard consistently, we adhere to four core values that serve as guiding principles for each member of our team.
Our Core Values
Trust, education and empowerment are the principles that inspire our practice.
Our values serve as a guide to our interactions with the people we serve in the community.
As a practice, our team have created and live by four values. These values are important to us and we know that you will see them within your very first interaction with us.
We love our community, we care about your health and we are proud to help guide your healthcare journey.
Honestly we care
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We go above and beyond
World class team
We find a better way
Honestly we care
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We care about the health and wellbeing of our clients, team, and the broader community so we approach interactions with empathy and understanding.
- We take the time to listen and understand individual needs and goals over the phone when booking an appointment, as well as during and outside of a consultation.
- We always return phone calls and messages in a timely manner, if there is a reason that we cannot, we will explain why and seek to find a better way.
- We are committed to keeping the promises we make with sending resources such as home exercise programs and providing a check in/care call when we say we will.
- Our commitment to best practice care guides our decision making and will be honest in our approach to treatment planning advising you of the most ideal treatment approach. We will remain open to working with you to ensure that your individual needs are met throughout your journey with us.
- We will always offer you the gold standard of care with consideration to your presenting problem as well as your health and wellbeing and work with you in finding the right balance for you.
- We will offer you a wide range of programs and complimentary services such as health coaching to increase physical activity or healthy eating to help you reach the best version of you.
We go above and beyond
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Doing the little things comes naturally to us, which is why you can expect communication from your practitioner via a phone call or email, after your initial assessment and a letter back to your health care team outlining assessment findings and treatment approach without you having to ask.
- We will call a family member to talk through your treatment plan if you are elderly or are having difficulty understanding the assessment findings or plan and will do this without you feeling it is a burden.
- Your insurance claims will be followed up by our client experience team for you if you have a Workcover or TAC claim as well as funding needs if you are NDIS plan managed. You are going through enough with your injury or condition, it is pleasure to remove this burden for you and allow you to focus on your recovery.
- We will ensure that there is a letter back to you GP to support any assistive aids and devices or referral to a partner service promptly to keep your progress on track.
- We will always find an appointment for you, even if that means a practitioner moves a lunch break around or comes in a little earlier than planned.
We are world class
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We believe that the best outcomes and experience for our clients is to have a well-trained and happy group of professionals contributing to their care, so we only employ the best and are committed to supporting professional development and training as well as their personal development, health, and wellbeing.
- We don’t have staff, we have a team, and our team don’t view coming to work as a job, they see it as their ability to contribute to the world around them. What this means for you is that you will feel the enthusiasm and warmth from our client experience team and always be welcomed into a consultation by a happy health professional that is fully prepared and eager for your session.
- To achieve the best outcomes, a comprehensive assessment and management plan that demonstrates how you will achieve your outcome is provided at your assessment. Your plan may be verbally explained or written down and will be referred to along each stage of your health journey.
- Your allied health professional will be matched according to your health needs and extra consideration and planning will be in place from our triage team if we receive a referral before your appointment to also consider additional factors that may help us find the best fit for you.
- Our commitment to a collaborative care approach between our clinical disciplines ensuring that diagnostics, hands on treatment and exercise rehabilitation are always provided by the best with a well-rounded approach.
We find a better way
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If you cannot attend a scheduled appointment, we will find alternative time throughout the course of the day, the next day, or the same day through telehealth.
- If your regular practitioner is absent from the practice, we will ensure that a detailed handover is provided to well suited practitioner so that your appointment can continue as planned.
- If your private health or sessions being funded under Workcover or TAC are exhausted, we can discuss options to access other services that may attract a Medicare rebate or that may have government funding to best support your recovery.
- We will ensure that gym memberships are offered for our compensable clients to best support your recovery and transition towards self-management for the best long-term outcomes
- For those that cannot physically attend the practice, our online shop provides a great opportunity to secure at home exercise and rehabilitation products to support you in your health.
- If there are technical issues with accessing reminders, we will be forward thinking and ensure that we have a solution in place so that you never miss an appointment.
Ensuring quality and keeping our promises
Continuous Improvement
At our practice, ensuring quality and keeping our promises are not just aspirations but integral parts of our ethos. We are committed to continuous improvement, regularly evaluating our practices, and refining our approach to better serve our clients.
Monitoring Performance
We employ robust systems for monitoring performance and tracking outcomes, allowing us to assess the effectiveness of our interventions and ensure that we are meeting the needs of our clients. Through diligent monitoring, we can identify areas for improvement and make adjustments to our services as needed.
Valuing Feedback
Feedback is a cornerstone of our quality assurance process. We deeply value the input of our clients and actively seek feedback on their experiences with our practice. By soliciting feedback regularly, we can gain insights into what is working well and where there may be opportunities for improvement.
Commitment to Action
Feedback is not just collected; it is acted upon. We take all feedback seriously, using it to inform our decision-making and drive positive change within our practice. Whether it's implementing new procedures, adjusting our services, or providing additional training to our team members, we are committed to taking action based on the feedback we receive.
Transparent Communication
We believe in transparent communication with our clients, keeping them informed every step of the way. If there are ever any concerns or issues, we encourage our clients to reach out to us directly so that we can address them promptly and effectively.
Your Input Matters
Your input matters to us. We invite you to share your experiences and provide feedback regularly, as it helps us to continuously improve and ensure that we are delivering on our promises of quality care and exceptional service.